I’ve received some great customer service this year (and some mediocre, but let’s not dwell on those).
They’re a good reminder that taking care of your customers pays dividends in the long run. That’s particularly critical in this challenging economy, as this great service 1) brings me back; and 2) has me telling my friends.
What makes me — a customer — happy with service? Here’s a quick list:
Some time ago, I was looking for a watch to wear when swimming laps. I picked one that seemed perfect. The salesperson offered an alternative that was considerably cheaper. I’ve always remembered and appreciated his honesty. And I still have the watch.
A simple “thank you” goes a long way. Enough said. By the way, thanks for reading.
The customer service team at my bank is incredible. If I call with a rare question they can’t immediately answer, I know that they’ll check and call me back promptly. And they always apologize for the delay. It makes me feel like I’m the only customer they have.
I’ve done a fair amount of business this year with a local nursery. Prices are great (value), plants are healthy (quality), and the owner listens and remember our conversations from week-to-week. She asks questions to understand what I want, and can really hone in on the right plants for my yard.
Finally, but perhaps most importantly, good people and organizations put the customer at the center of their work. They have a very “can-do” attitude and make the experience almost fun.
Your turn. What do you think makes good customer service?